1. Introduction

ArtistRack is a leading digital music promotion agency and is part of Baaz Group Ltd. This Privacy Policy explains how we collect, process, and protect your personal information when you utilize artistrack.com for indie music PR, Spotify playlist pitching, or digital marketing services.

Our Privacy Policy was developed as part of our commitment to combine the highest quality music marketing services with the highest level of integrity in dealing with our clients, artists, and website visitors. By continuing to use this site, you consent to this Privacy Policy.

2. Information We Collect

To effectively manage your music PR campaigns and process your orders, we collect the following categories of personal data when you register or place an order:

• Contact information (Names, email addresses, and telephone numbers).
• Payment and billing information (Processed securely via our third-party gateways).
• Order history and submission details (Links to your music, EPKs, and press releases).
• Online browsing activities and IP addresses while using artistrack.com.
• Publicly available information shared by you on social media pages.

3. How We Use Your Data & Marketing

We use your data to successfully fulfill your music promotion orders, send campaign notifications, and improve our digital infrastructure. With your agreement, we will also use your information to contact you regarding promotional offers, industry news, and our curated music newsletters.

4. Third-Party Payment Processors

We use industry-leading third-party payment processors, Stripe and PayPal, for all transactions. ArtistRack does not have access to your full credit card number or private financial data.

We obtain limited information from Stripe (such as expiration dates and the last four digits of your card) to verify transactions and prevent fraud. Both Stripe and PayPal process your payments in accordance with their strict privacy policies. All such organizations are under legal obligation to keep your personal information completely private.

5. Security & Data Protection

We secure access to all transactional areas of artistrack.com using advanced HTTPS SSL encryption technology. Once we receive your information, we utilize strict procedures and security monitoring to prevent unauthorized access.

The data we collect may be transferred and stored at destinations outside the European Economic Area (EEA). By submitting your personal data, you agree to this transfer. When we transfer data outside the EEA, we ensure it remains subject to appropriate legal safeguards.

Note on Public Exclusions: If you post information in a public place on our website, such as in the comments section of a music review, this is considered public information and is excluded from privacy protections.

6. Cookies & IP Addresses

We collect non-personally-identifiable information, including your IP address and browser type, to analyze trends and improve our website's performance. ArtistRack uses cookies to make your browsing experience more efficient and to help customize the site for users.

• Cookies are small files saved to your computer’s hard drive that track your interactions with our website.
• We use third-party service providers (like Google Analytics) to collect standard internet log information. We do not allow Google to identify individual visitors.
• External vendors may store cookies for conversion and referral tracking when you interact with sponsored links.

Can I turn off cookies? Yes. You can amend the settings in your web browser to prevent cookies from being stored. However, please note that declining cookies may limit your ability to use certain features on artistrack.com.

7. Your Rights & Contact Info

Under applicable data laws, you have the right to request a copy of the personal data we hold about you. You also have the right (in certain circumstances) to request the removal of personal data where we no longer have a legal reason to retain it.

If you are aged 16 or under, you must have permission from your parent or guardian to register or submit music on our site.

If you have any questions, wish to request your data, or want to opt out of communications, please contact our support team at: contact@artistrack.com